Corporate Experience

PDI Technologies, Inc. | Alpharetta, GA

September 2022 – January 2026

Principal Technical Writer

Core Business: Sales and Inventory administration technology in the Convenience Store space.

Technical Writing Responsibilities: Joined PDI Technologies when the company acquired P97 Networks. Continued to support P97 legacy systems along with existing PDI systems.

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P97 Networks, LLC | Houston, TX

September 2022 – April 2025

Senior Technical Writer

Core Business: Mobile payment applications for retail fueling, EV charging, carwash services, subscription services, loyalty, and pay ahead services.

Technical Writing Responsibilities:

• Produced and maintained Help systems, installation guides, integration guides, app developer guides, and other client-facing and internal technical documentation for mobile payment application platforms (i.e., mobile payment applications, API messages and schemata, administrative portal processes, and associated cloud databases).
• Created, edited, and maintained data center materials, including failover procedures, POS installation and configuration guides, and Help Desk guidebooks.
• Liaised with product marketing and sales, providing design, copywriting, and editing services for websites, marketing brochures, and scripts and guidebooks for end-to-end demonstrations and video narration.

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Fiserv, Inc. | Brookfield, WI

October 1999 – July 2022

Senior Technical Writer

Core Business: FinTech. Software and core processing applications for banks and other financial institutions.

Technical Writing Responsibilities:

• Produced Help systems, installation guides, release notes, client communications, developer guides, and other client-facing and internal documentation for core processing applications, API messages and associated applications, and ancillary teller and back office applications.
• Migrated existing documentation from Adobe^® FrameMaker and Microsoft^® Word to WebWorks^® ePublisher.
• Migrated existing documentation from Microsoft^® Word to MadCap^® Flare for single-source authoring with multiple outputs (HTML5, PDF, Microsoft Word, and DITA) using GIT for source-control.
• MadCap Flare subject matter expert for team members. Developed a MadCap Flare template for a consistent look and feel for product documentation.
• Helped produce an online style guide for the documentation team.